These terms do not supersede statutory rights under the Sale of Goods Acts, but are designed to clarify the principles and procedures by which we operate. Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, slight variations in the actual goods may occur. All measurements given are approximate.

Purchase and Delivery

We accept payment via Paypal. You do not need to hold an account with Paypal to make a payment and it’s one of the securest ways to pay online. No binding contract will exist between us until we have accepted your order. All goods are sold subject to availability. Once we have received your payment we will dispatch your item by First Class Royal Mail within 2-3 working days.

Returns & Exchanges

While we hope that you are more than satisfied with your order, if for some reason you decide it is unsuitable please return the item(s) to us within 14 days of receipt.
We will offer you an exchange or refund, providing goods are in the same condition as when dispatched. 
The parcel and its contents are, however, your responsibility until they reach us. We advise that you use recorded delivery as sufficient proof of postage, as we cannot refund or exchange items that are damaged or lost during return transit. Please note that the cost of returning goods is at your expense.
Returns Address: Edy & Fig, 6 St Nicholas Terrace, Hythe, Kent, CT21 6JH, United Kingdom

Damage & Loss in Transit

If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. We will also refund the cost of return for any damaged items, providing you send it by 1st or 2nd class recorded delivery. However, since we never knowingly ship damaged goods, if you do receive damaged goods, please make sure that you sign for it as ‘Damaged package; goods not yet inspected’ or similar for proof so we can make a claim from the carrier. Whatever the circumstances, please contact us before returning goods.

Currency & Pricing

All prices shown in this website are quoted in pounds sterling and are inclusive of VAT. Data entry errors or other technical problems may result in inaccurate prices being shown. In such cases it is not required to honour this price. If you see any price you believe to be incorrect, please contact us so we can verify it for you.

Privacy

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our ‘mailing information’ to third parties but may use it to advise our clients of goods and services we feel might interest them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We offer payment via PayPal, as a secure transaction service, as it is completely independent of our organisation and your details are not divulged to us at any time. Applicable Law and Courts of Jurisdiction: All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.

Cookies

We use cookies only to store information about the products you are interested in. So when you add a product to your basket we remember this information with a cookie.

Ethics

We care about the materials we use, how they are made and their effect on the environment. As much as possible we make ethical choices about our items and endeavour to keep pushing forward to reduce our footprint.